Job Summary / Scope • Responsible for accurate check in and out of guests; • Be available to deal with escalated callers or guests and answer questions in regard to a day’s daily activity; • Communicate with housekeeping in regards to rooms and issues. Detailed Job Description 1. Responsible for accurate check in and out of guests; 2. Handle requests from guests as they come in and showing guests how to use some applications in the rooms; 3. Have good judgment or discernment on the phones when talking to guests when it comes to unique requests; 4. Communicate with housekeeping in regards to rooms and issues; 5. Manage rooms to maximize the number of rooms out per night; 6. Receive complains/requests from guests and ensure that all information is properly recorded; 7. Other tasks assigned by Senior Customer Service Officer and Deputy Supervisor; 8. Be on call in case of emergencies.

Min. Educational Qualifications • Bachelor’s degree in marketing, business communication, public relation, English literacy or equivalent; • Minimum 1-year experience in customer services and help desk capacity preferred; • Good English & Chinese Mandarin communication skill (Written & Verbal); • Good understanding in computer skill. • Flexibility to work shifts including evenings, weekends and public holidays subject to rota and a willingness to extend of change hours and days of work from time to time upon request and subject to operational requirements. * Specific language Skill, if needed Khmer, English and Mandarin (Preferred) * Essential Requirements • Presentable • Proven strong organizational and leadership skills • Excellent Customer Care • Good at computer skills