• Translate user and product journeys into detailed user stories for technical development • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements • Prepare/Review test scripts and perform user acceptance testing during the test phase • Work closely with the technical team to resolve defects and problems encountered • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes • Perform knowledge transfer and provide support to enable Change Management and training activities • Support the activities to map, assess and optimize operational processes that drive the user journeys • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys

• Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent • Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory • Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects • Strong collaborative and team playing capabilities • Strong communication skills to facilitate alignment between business and technical teams • Ability to understand business strategy and objectives • Strong analytical and problem solving skills • Basic understanding of the systems used in banking • Experienced in the preparation of user stories or functional specifications for technical development • Experienced in the development of test cases, test scripts and conducting user acceptance testing • Understanding of design thinking, agile and lean methodologies • Preferably experienced in process mapping