• Provide exceptional, courteous, friendly service to guests. • Maintain a working knowledge of the property and its amenities, as well as special events on and near the property. • Receive and Respond to all guest and interdepartmental requests via telephone and email in a prompt and professional manner. • Exhibit excellent telephone etiquette skills. • Dispatch service order and requests to respective team members and maintain effective communication with the team and other departments. • Maintain Guest Profiles completely and accurately to ensure outstanding customer service • Respond and anticipate guests’ requests and inquires courteously and promptly • Maintain confidentiality of sensitive information at all times. • Relieve management of administrative matters and routine day to day clerical activities • Provide necessary administrative support to the department and ensure that the office is operated in a professional manner • Assist and support in documents translation and memo preparation in both Chinese & English. • Remain well-mannered and well-groomed as per department and company standards at all times. • Adhere to the company policies and procedures and comply with the Code of Conduct. • Perform other related duties as assigned.

• Must have a minimum of 6 months to 1-year casino and customer service experience. • Degree holder or Diploma in related discipline. • Proven ability to work remotely and independently. • Excellent communication and problem-solving skills. • Proficiency in MS Office. • Ability to communicate and read in Chinese, Korean or Japanese preferred. • Must be able to sit or stand for long periods of time while performing duties. • Team player who responds quickly to demands and thrives in a high-pressure work environment. • Able to multi-task.