- Coordinates details and execution of VIP events with related departments to ensure highest quality theoretical attendance and maximum return on all on and off property events - Coordinate between junkets tour operators and different departments to ensure a smooth cooperation flow in serving VIP customers - Develops added value customer service programs to ensure that the VIP Host achieve or exceed guest’s service expectations - Manages a team of VIP Host executives/supervisors - Resolves any problem or perceived guest inconvenience in order to ensure guest satisfaction.

- Management experience in a gaming environment with at least 3 years in handling Junket and VIP Room Business; - Bachelor degree or equivalent education required; - Strong computer skills Microsoft Office (Word, Excel and Outlook); - Able to communicate clearly and effectively both orally and in writing; - Proficient bi-lingual skills to English and Mandarin; - Ability to be creative and innovative in guest satisfaction; - Be willing to work any day of the week and any shift Strong motivator, lead by example demonstrating self-confidence, energy and enthusiasm; - Accurate and detail-oriented.