- In accordance with the property’s service standards. - Must be a friendly and outgoing individual and possess excellent communication and problem-solving skills. - A competent working knowledge of Property Management System is advantageous. - Devotes significant time being visible and available floor in hotel, restaurant and casino in order to meet and greet guests during individual visits as well as during special events. - Ensure guests have satisfied experience thorough developing trust and confidence. - Evaluate customers visit for comping needs.

- Coach team members for service performance. - Cultivate workplace relationships and diversity. - Develop and motivate team members through capability development. - Develop personal effectiveness at supervisory level. - Display critical thinking and analytical skills. - Establish relationships for guest confidence. - Lead team to develop operational plan. - Manage a diverse service environment. - Manage guest/customer concerns and feedback. - Manage operations for service excellence. - Monitor workplace safety and security. - Prepare team roster. - Read and interpret operational reports. - Role model the service vision. - Supervise front office operations. - Supervise one-stop services. - Support strategic and operational plans.