- Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and related partners excel and achieve business goals - Support portfolio growth by coaching staff to effectively identify referral opportunities and perform sales/referral activities, and develop high performing staff in order to build bench strength - Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements - Resolve escalated client complaints/issues promptly and effectively - Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used - Partner with related departments in the execution of operational excellence and achievement of operational goals - Partner closely with Branch Manager to manage hiring, performance management and compensation of staff

- Bachelor degree in Marketing, Finance, Banking, Business Administration or equivalent - Minimum 3 years of loan and operations experiences; experience in banking service is preferred - Knowledge of bank in operating risk, compliance policies, and procedures - Good written and verbal communication skills in English; Chinese Mandarin is an advantage - Demonstrated ability to lead, motivate, and influence others - Effective time management - Ability to exercise good judgment - Ability to prioritize multiple demands - Strong problem solving and negotiation skills Deadline: 12 Feb 2021 ** Interested candidates are invited to submit a comprehensive resume together with an Application Form (downloadable via www.vattanacbank.com) with a recent photograph to: Human Resource and Training Department, Vattanac Bank, Level 2, Vattanac Capital, No. 66, PreahMonivong Blvd., Phnom Penh, Cambodia. - Tel. (855) 023 963 999, Email: hr@vattanacbank.com.Website: www.vattanacbank.com