- Perform Installation/Un-Installation Front-End Application. - Understand functional specification and User Manual - Able to do user training & understand daily activities - Perform quarterly application help check in order to provide good services in user experience. - Handling all feedback from users in order to provide good services in user experience - Manage all licenses of Front-End & Back end - Perform Level 1 Troubleshooting - Ticket log is required for every single incidents or requests raised by users. - Manage the progress of tickets from provided system  Perform ticket escalation to appropriate support team in case Level 1 - Troubleshooting cannot be resolved - Monitor daily data uploading in Day-End-Process and perform escalation to appropriate team when necessary. - Understand business requirements from Bug Fix or Enhancement (Change Request) in order to perform and guide users in UAT - Inform deployment timeline for Bug Fix or Enhancement and monitor the progress, then escalate to appropriate team in case support needed in Business Release. - Manage the inventory of devices and accessory such as devices, cover and screen protection … as fix asset * Soft Skill - Able to communication effectively with different stakeholders - Able to understand insight requirement - Able to communication fluent in English (both written & verbal) - Good at troubleshooting, root cause analysis with wide knowledge in IT application area.

- Trust-worthy and have good attitude on facing multiple system issues - Positive thinking with service mind-set - Hard-working even at night-time or weekend (when needed) - Qualification: University/College of Information Technology  At least 3 years working experience in information technology especially Software or Application Development - Experience on Mobile device application support (IOS & Android) - Experience in MS Office (MS Office, Excel, Access,…) * Apply: - RMO Technology Co., Ltd Main Office Unit-3B, Level 3, City Tower II Building, #23, Street 237, Phsar Depo1, Toul Kork, Phnom Penh, Kingdom of Cambodia. - Tel: 092 414 998 / 070 515 260 - Email: tech.hr@rmo-technology.com