• Greets all customer promptly, provides timely professional services • Provides excellent customer service by listening to customer inquiries and requests, • Recommends related parts that are needed • Ensure necessary parts are available • Assists Service Technicians in determining parts requirements • Informs customers when special order parts have arrived • Build productive working relationships, consult with others as necessary • Approachable style, open communication • Takes initiative to help others as needed • Follow up with customer to ensure that their needs have been met • Promotes cooperation and teamwork through actions • Effectively handles changes in the Parts Department • Maintain composure in dealing with customers • Encourages others to value change • Managing complexity • Understanding and using business knowledge

• Achieving High Standards • Working effectively with others • Handling Pressure Managing Complexity • High school degree or equivalent preferred • 1 year in an automotive parts environments preferred • Moving throughout the Parts Department • Using computer to look up information and write up orders • Standing 6 to 8 hours during a shift • Bending, stretching, lifting, reaching and climbing g • Using equipment consistent with industry standards