• Ensure daily opening and closing duties in the outlet are properly executed. • Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method. • Maintain high level of customer service as per QSC standards. • Ensure overall store image is maintained and the brand is well represented at all times. • Monitor opening and closing duties of the outlet. • Communicate daily and act as liaison between operations staff and management. • Ensure that POS system is operational and accurate at all times. • Provide suggestion or develop new SOP to improve on operation. • Execute any other duties as requested by immediate superiors. • Monitor food and stocks wastage in the outlet. • Managing of daily sales transactions and cash float. • Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines. • Verify & process daily and monthly payroll. • Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations. • Prepare the daily sales report. • Monitor proper ordering, receiving, storage procedures are being followed. • Motivate, guide and train the staff in up-selling the food and beverage items. • Attend to guest requests and attend to guest complaints as required. • Ensure that all staff are properly informed on the promotions and information.

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