SUMMARY Planning, organizing, recruiting, executing and controlling the functions of the housekeeping department. Responsible for directing, supervising and co-ordinating the activities of housekeeping department and ensuring the smooth operation which includes rooms, public areas, laundry, uniform/linen rooms and pool area. To maintain the highest standard of cleanliness, presentation and efficiency while achieving guest’s satisfaction. ** ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - To co-ordinate with Personnel Department in the selection of staff and submitting to management employment requests. Oversees on-The-Job-Training for subordinates, ensures their thorough understanding of house-rules and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary. - To co-ordinate and communicate effectively with other departments as well as within the department. Keep all employees informed on significant aspects of the hotel, communicating with all levels of staff. - To make routine rounds of the hotel at any time of the day performing random checks in all areas to ensure the expected hotel standard is set and continued. - To develop standard procedures for routine tasks to enable employees to develop consistent work habits. - Reviews, approves and analyses housekeeping budget and justify funds requested. - To establish inventory records and control of cleaning supplies, chemicals, guest supplies, room/bathroom and F & B linens etc. in order to control expenses and minimize waste. To carry out monthly inventory of the above items. - To involve employees in planning, effective use of "manpower" and guiding new methods, mechanical aids & products and to simplify Housekeeping work. - To establish Lost & Found procedures. - To have good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes. - To check on all equipment of Housekeeping Department and to ensure that equipment is properly used to reduce cost and breakage. - To check physical condition of rooms in order to maintain highest room appearance and standards. - To establish systems in the Linen/Uniform Room and Laundry. To ensure that laundry services are of high quality for hotel guests, customers as well as laundering for staff uniforms. - To be responsible for keeping good morale and enforcing discipline and appearance of employees. - To ensure that the floral decorations in all areas are of excellent quality and in good order. - To ensure high quality of tailoring for uniforms and appropriate quality of materials used. - To follow hotel rules and regulations as well as the policies and procedures set by the hotel and management. - To perform all duties other than these above which are requested by the hotel management/direct supervisor. - To keep personal grooming at the highest standard and make sure that subordinates do have the same. - To be fully familiar with Housekeeping Policies and Procedure, Job Description and Employee's handbook. - To identify weakness in Housekeeping and to revise when necessary. - Fully aware of competitor's activity and to give feedback to Sales department. ** SUPERVISORY RESPONSIBILITIES Supervises and coordinates the activities and work of the Assistant Housekeepers, the Housekeeping Attendants and Public Area.

** QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ** EDUCATION and/or EXPERIENCE Completion of a minimum of eight years related experience and/or training; or equivalent combination of education and experience. ** LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public ** MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. ** REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. ** CERTIFICATES, LICENSES, REGISTRATIONS No certificates, licenses or registrations are required for this position. ** PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception.