Day-to-day operation, administration and maintenance of BS/OS systems Provide front line support to users creating BSS tickets Resolve tier one BSS/ OSS application cases Coordinate with other IT and Technical teams on Tier 2 & 3 case resolution Support end user BSS/ OSS application training material development and delivery Provide end user training and execute business system information sharing and training sessions. Provide monthly case reporting to management. Support Network Operation Centre on 24/7standby basis to conduct system fault investigation, resolution and the necessary escalation Perform system tuning, health check, alarm check, and verification checks to ensure optimal system performance and continuous uptime Prepare and implement SOPs so as to ensure efficient fault management

1+ years of experience in a similar capacity. Experience in ISP/ Telco Diploma/ Certificate in computer science/ IT Knowledge in ISP related systems troubleshooting Maintains honest and open relationships with end users. Completes tasks effectively and efficiently, strives to complete tasks within users’ needs. Able to problem solve to resolve end users challenges and/or project requirements. Self-learner and starter, eager to learn new application features and functionalities