• To establish and encourage a strong relationship with our resort guests and team members and provide accurate and accessible information about the facilities and services we offer. • To be an ambassador of the Song Saa brand and an example to guests and staff alike offering the highest levels of service and demonstrating strong and confident interpersonal skills on all occasions. • Managing the Song Saa Experience through the hour Glass concept. The GE managers main role with their team is to co-ordinate with all front of house departments in order to deliver a seamless high end service • To maximise revenue along with the productivity of all team members and identify the most efficient means possible for directing resort information to guests. • To liaise with all departments to ensure high standard of service for guests, ensuring their experience from start to finish is of the highest standard. • Provide an accessible management representative for guests, directing all guest comments and feedback to relevant departments. • Coordinate and manage the duties and responsibilities of the Guest Experience Team to ensure that the highest standards of facilities and services are established and maintained. • Manage the departmental budget and prepare monthly financial reports.

• Qualification in Hospitality or Hotel Management. • Minimum five years’ front office experience in luxury five-star properties. • Creative and adventurous personality. • A high level of knowledge of Opera PMS, Excel, Word and Outlook is essential. • Ability to communicate in both written and spoken English to an exceptional standard. Multi-lingual an advantage. • Proven track record of positive, assertive leadership in a team environment.