Customer Service: - Prepare the work schedule or duty roster, including processing of leave applications. - To ensure counters in the office and retail reception are sufficiently manned during the operational hours. - Coordinate with HR on the engagement of the concierge and manage related administrative matters. - To ensure the concierge team provides good customer service to shoppers/tenants at the concierge counters at all times. - Manage on-site feedback and complaints. Report feedback to retail/office leasing and assistant property manager. - Prepare and submit incident report when necessary. - Recommend any enhancements require to the concierge counter or system to ensure a high standard of customer service in the mall. - Visit tenants on a regular basis and offer assistance Promotion and Event Coordination: - Updating list of tenants’ operating hours during festive periods (e.g. KNY, Christmas/CNY etc...), inform the concierge team and prepare the list to put up at the concierge. - Liaise with marketing team delivery flower stand for new tenant(s) and brief concierge team on the changes promptly. - Process tenant voucher reimbursement and submit to Finance on a monthly basis. - Prepare and Liaise with marketing for necessary forms and signage to be placed at the concierge for promotion. - Arrange manpower to distribute tenant bulletin and/or flyers to the tenants. - Monitor the promotion/loyalty program /events and provide feedback. - Track promotion item redemption and provide timely report on a weekly basis. - Monitor and update the marketing inventory list timely. - Liaise with marketing team and keep updated of tenants’ products and merchandising, including promotion & events. - Establish superior image to the public People Management and Development: - Motivate and assist in the training development to PM staff members by recommending the suitable training courses. - Coordinate and deliver trainings (i.e. SOPs and others) to all PM staff member and provide the assessment report if any. - Closely supervise and monitor PM staff members’ adherence to company policy and procedures Business / Custom Development: - Strengthen good relationship with targeted hotels, hotels’ chief of concierge and other strategic partners to draw tourist traffic - Penetrate to new channels of tourist market - To provide analysis reports relating to customer feedback - Develop close relationships with key and frequent shoppers

- At least 4 years working experiences in training, customer service and hospital industry - Able to train team members and Standard Operating Procedure of Property Management - Self-starter, reliable, honest, disciplined, organized and structured way of working - Good personality, a good team leader who able to lead with minimum supervision - Flexible with working hours, day off and public holiday - Able to communication in Khmer and English, both speaking and writing - Strong background in team development in previous organization is an advantage