• Ensure staff member in at the branch level meet or exceed customer expectations through excellent customer service including achievement of serving time targets for both telling and sales & service areas • Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities. • Drive the result for target of deposit, loan and other cross-sales as defined in branch KPIs • Proactively market the products to increase public awareness of the branch, products and services to increase public’s trust to the branch. • Provide induction training to staff member regularly, regular feedback discussion (one-on-one meeting) and encouragement, and maintain open communication at workplace. • Regularly evaluate the targets – when results fall short of targets, understand why and agree what to do differently to improve performance. • Keep a close eye on local competitors – what they do and how they perform and define strategy to gain market shares in the assigned areas • Keep up to date with the bank’s products and marketing campaigns to ensure superior services provided to clients and share with staff members of the branch • Manage branch properties and security.

• At least Bachelor’s Degree in Finance and Banking or other related fields • At least 5 years of experience in branch management in Banking or MFI sector • Result driven and passion to succeed • Strong interpersonal and communication • Be able to communication in English • Proactive, flexible and good team player