Job Scope: Responsible for the management of all aspects of the front desk functions, in accordance with property standard. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. Job Responsibilities: Key Responsibilities -Maintain complete knowledge of and comply with all departmental policies and service procedures/standards -Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended -Anticipate tenant’s needs, respond promptly and acknowledge all tenants, however busy and whatever time of day -Maintain positive tenant relations at all times -Resolve tenants complaints, ensuring tenants satisfaction -Monitor and maintain cleanliness, sanitation and organization of assign work areas -Monitors the personnel of these operations to ensure tenants receive prompt, cordial attention and personal recognition -Ensures staff, particularly tenants contact personnel, are familiar with members, known repeat tenants and other VIPs and provide special attention and recognition -Coordinates exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security -Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained -Schedules and regularly conducts routine inspections of areas under control -Other tasks assigned by Operations Manager.

-Education: Bachelor’s degree of Hotel and Tourism Management or degree in hospitality management (Masters preferred) -Knowledge: Local and international in hospitality industrial. -Experiences: Minimum 3 years in hospitality in particular with a luxury Service Apartments or Hotels. -Computer and office technology: Microsoft Office, Internet, Email -Language: Good command of English language and be able to communicate well -Skills: Time Management, Organizational Skills, communication and interpersonal skills, capacity building skills, people skills flexible, Team players and good in problem solving