* General Accountability: Responsible for ensuring that a business has the best working environment, processes, evaluate how a business operates and improves the productivity of an organization. Also, support/participate in strategic/operational planning, manages of all aspects, including staff, and manages the implementation of business guidelines and strategies and working with other department heads to ensure everything runs smoothly and in accordance with any guidelines. Oversees projects and develops and maintains project management methodologies, standards and tools. * Responsibilities: • Ensuring the business operates within the company's mission statement • Keeping employees motivated and organizing appropriate training • Working with department heads and senior management to get the best performance from staff • Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions. • Engage in long-term planning, including an initiative geared toward operational excellence. • Establish the PMO role and operating model • Set standards for project management capabilities, including certifications and qualifications for Project Managers, success measurement criteria, methodologies, tools to be used • Create a ‘Center of Excellence’ project management practitioners and share knowledge of industry best practices • Provide executive leaders with the information needed to assess which initiatives have the highest potential value, impact and strategic alignment • Monitor compliance with policies and standard * Other Job Tasks and Responsibilities • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures. • Human Resources - Plan the use of human resources. Participate in recruitment process and placement of required staff. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. • Production - Coordinate and monitor the work of various departments involved in production. Monitor performance and implement improvements. Manage quality and quantity of employee productivity. • Communication - Monitor, manage and improve the efficiency of support services and facilitate coordination/communication between support functions. • Sales, Marketing, and Customer Service - Manage customer support. Plan and support sales and marketing activities. • Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. • Manage overall front and back office activities, including customer service area and ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service.

Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Mr. Dy David via David_Dy@manulife.com. Or Ms. Choury Chim via Choury_Chim@manulife.com. Application should be submitted before 19th August 2020. Only shortlisted candidates will be contacted.

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