- Performs the role of Standard, ensuring that each criteria in Apartment/Hotel’s then-current “Apartment/Hotel” are communicated, understood, achieved and maintained by apartment staff. - Performs each criteria as contained in then-current “General Manager’s Standard of Performance” in a satisfactory manner. - Creates an operating environment that assures consistent guest satisfaction. - Monitors the performance of the Apartment/Hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. - Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. - Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. - Prepares financial reports for management that clearly explain operational effectiveness, trends and variances. - Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations. - Maintains an appropriate level of community public affairs involvement. - Executes marketing, sales, and operational activities, producing results that meet or exceed the apartment/hotel’s business plan. - Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. - Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the apartment - Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees. - Understands the government regulations affecting hotel’s operations, ensuring apartment/hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority. - Deals with the general public, customers, employees, union and government officials with tact and courtesy. - Plans and organizes the work of others. - Accepts full responsibility for managing an activity. - Other duties may be assigned.

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