- Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. - Anticipates and tracks operational and tactical risks and providing strategic solutions. - Recruit, select, train, assign, schedule, coach, counsel and discipline employees and assist HR with recruiting when necessary. - Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management. - Works with sales teams to help set and meet daily and quarterly goals. - Plays a significant role in long-term planning, project status reporting, and implementing change control processes. - Works closely with COO and CEO on other special planning and departmental projects. - Oversees and reports weekly, monthly, quarterly, and annual metrics. - Identifies trends and assess opportunities to improve processes and execution. - Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders. - Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values. - Collaborates with transitions and onboarding team as needed. - Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required. - Assesses a variety of situations and provide clarity to team and stakeholders. - Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors. - Solicits and responds to feedback while gaining commitment and support. - Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met. - Stays up to date on industry regulations, trends, and technology. - Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

- Female or Male, Age from 28 to 35. - Experience in management, operations, and leadership. - Minimum 5 years up working experiences relevant food franchise restaurant experience, retail store business or F&B industry. - Strong organizational and planning skills with effective prioritization of deadlines with the ability to work under pressure with excellent time management skills. - Self-motivate, flexible, puncture, honest, hard-working - Communicating and coordinating work efforts with other employees and organizations. - Analytical problem-solving ability. - Ability to work well under pressure and within short deadlines. ** All interested candidates are invited to send your CV, a cover letter, school transcript and other relevant documents, to TUBE COFFEE CO., LTD at the following address or via email. - Contact detail: Name: TUBE COFFEE CO., LTD - Address: #D3&E, Street 169, Sangkat Veal Vong, Khan 7Makara, Phnom Penh, Cambodia - Tel: 023 500 3183 / 070 336 207 - Email: cambodia.hr@karanakkoi.com