• Be responsible for cardholder transaction reconciliation against the authorized message • Ensure the settlement message from MasterCard are correctly process or post to the relevant cardholder account. • Involve system setup and process to facilitate transaction authorization in conjunction with risk management. • Be responsible for card personalization with third-party vendor based on a predefined chip card or magistrate to produce and deliver bankcard to branch/customer. • Be responsible for charge back and retrievals. • Create user manual, product policy and product feature. • Be responsible for card centre operation process improvement. • Handle and resolve cardholder problems, queries and complaints at branch, over the phone and email. • Train new product to all staff • Manage all related customer data entry into all related system after an application for a new card account is approved. • Manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank. • Manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring • Responsible for specific card business project implementation with all related stakeholder. • Perform other duties assigned by managements.

• Bachelor Degree in MIS or Business Administration • At least 5 year(s) of working experience in the related field is required for this position • Required language(s): English, another language will be a plus. • Previous experience with Visa, MasterCard or UPI business development. • Previous experience of managing card operation. • Previous experience of managing card system implementation. • Sound problem solving skills with high flexibility. • Fluency in English both written and speaking and Chinese is advantage. • Good knowledge of information technology and banking product.