• To establish and encourage a strong relationship with our resort guests and team members and provide accurate and accessible information about the facilities and services we offer. • To be an ambassador of the Song Saa brand and an example to guests and staff alike offering the highest levels of service and demonstrating strong and confident interpersonal skills on all occasions. • To assist the Guest Experience Manager to maximise revenue along with the productivity of all team members and identify the most efficient means possible for directing resort information to guests. • To liaise with all departments to ensure high standard of service for guests, ensuring their experience from start to finish is of the highest standard. • Provide an accessible management representative for guests, directing all guest comments and feedback to relevant departments. • Help the Manager to coordinate and manage the duties and responsibilities of the Guest Experience Team to ensure that the highest standards of facilities and services are established and maintained. • Assist in managing the departmental budget and preparing monthly financial reports.

• Qualification in Hospitality or Hotel Management preferable but not essential. • Minimum two years’ front office experience in hotels or resorts. • A high level of knowledge of Opera PMS, Excel, Word and Outlook. • Ability to communicate in both written and spoken English to an exceptional standard. Multi-lingual an advantage. • Proven track record of great leadership in a team environment. Interested applicants should submit their CV to ellen@songsaa.com