- Monitors call reports to make sure phone collectors are making phone contact each day - Identifies areas of the collection process that need improvement and implements an enhanced process that will help collector be more effective - Handle and control each of difficult calls and arranges the priority for phone collector - Negotiates payment arrangements and follows up to make sure the payment is made - Pass the information to legal department for serious case - Establishes quality control and conduct a training for improvement phone collector skill

- Bachelor’s degree in Finance and banking or related field - 3 years’ experience as a call center or phone collection team leader - Proficient in Microsoft Office - Strong in problem solving and decision making - Strong in negotiation and persuasion skill - Able to communicate in English, Mandarin abilities is an advantage. ** Interested applications are invited to submit CV & Cover Letter by using contact details address below. Only shortlisted will be notified. - Address : 12F Keystone Building, No.146, Norodom Blvd Khan Chamkarmorn, Phnom Penh, Cambodia - Contact : 096 74 22 712 - Email : LIMYOUNAY@chailease.com.kh - Website : https://www.chailease.com.kh/