-Delivering remote/email/phone technical support to customers. -Monitoring SALESFORCE.COM incoming ticket queue and responding to incoming SALESFORCE.COM support tickets. -Actively working on resolving open/active customer SALESFORCE.COM tickets. -Documenting SALESFORCE.COM troubleshooting progress in SALESFORCE.COM case comments. -Daily follow up with customers on all open/pending SALESFORCE.COM tickets. -Process part exchange requests (creation of logistic tickets). -Escalate difficult technical problems to senior engineers and/or Level 2 Support. -Properly document encountered problems and their solutions in SALESFORCE.COM. -Enter timesheet data into SALESFORCE.COM and TenRox every week. -Able to interact with customers from all over the world. -Able to work on regular night shift (EMEA/AMS time zones), with some flexibility to swap roster.

-Degree/diploma in IT/Electronic/Broadcast engineering or equivalent. -Minimum 2 years' relevant working experience. -Experience working in a 24x7 support center preferred. -Experience with SalesForce.com will be advantageous.