Key Responsibilities: • Develop/monitor/reporting Operations performance measured against standard or prescribed indicators of effectiveness, efficiency such as, cycle time, productivity, waste reduction, and regulatory compliance. • Building strong, working relationships with senior leaders in organizations to ensure organizational alignment and coordination to enable value stream execution • Continuously manage process quality and data quality with compliance to internal standards and policies • Building strong, working relationships with People Managers and Budget Planners to align business performance management methods directly to people commitments as well financial allocation classifications • Contributing to future state Operational architectures by providing documented business strategies mapped to process models and strategic initiatives • Develop hypothesis driven customer growth strategies through the use of data, analytics, industry findings, and cross functional partnership • Leverage data and analytics to identify and develop innovative and out-of-the-box personalization strategies to test across customer cohorts, this may include new types of offers, multi-channel contact pulse, messaging, external partnerships, etc • Size and scope customer growth opportunities, analysis to support business case and partnering with segment/program owners to design test pilot • Work with cross functional teams to launch these strategies and close loop performance management, this may include test design, measurement methodology and adhoc campaign performance analysis • Conduct hypothesis-driven analysis within customer cohorts that surface growth opportunities for merchandising partners • Produces the results for presenting to a variety of stakeholders • Works directly with external vendor/partner resources, for development of business and/or customer insights to personalization plans • Perform other tasks as assigned by management from time to time

Qualifications: • BA/BS. MS/MBA preferred. • Educational background in a quantitative field (e.g., math, statistics, economics, operations research) coupled with strong business acumen • 3+ years experience in customer analysis and insight development, customer behavioral analytics, database marketing or related field • Demonstrated track record of growth and progressive responsibility over time • 3 yrs+ Strategy & Analytics experience in retail, consumer packaged goods, OR related consulting environment. • 3+ yrs using SQL and 3+yrs in utilizing advanced Excel techniques • Experience with wide variety of Advanced Analytics techniques; statistical analysis skills strongly preferred • Demonstrated track record of growth and progressive responsibility over time • Strong result/findings synthesis and communications skills (both verbal and written) • Be a self-starter, motivated by a passion for developing the best possible solutions to complex problems • Strong problem structuring and solving skills – including data structuring, quantitative reasoning, and implications development. • Demonstrated capability to deliver work and provide positive leadership in fast-paced, multi-project team-oriented environment. • Flexible and can tolerate ambiguity and still operate effectively Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via Choury_Chim@manulife.com. Application should be submitted before 10th April 2020. Only shortlisted candidates will be contacted.

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