-Become an expert in Docker technologies and customer deployment environments -Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system -Partner cross-functionally with product and solution experts to co-develop reference architecture content -Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack -Engage with the engineering team to resolve technical issues -Participate in online forum support for real-time questions from Docker users -Identify and recommend process improvements to deliver the highest level of customer satisfaction -Maintain and track detailed records for all customer interactions in our internal ticketing system

-Strong Linux Admin skills i.e. familiar with major Linux distributions -At least 2 - 5 years system admin/tech support experience -Extensive troubleshooting experience -Can demonstrate sound technical knowledge with at least one of the following expertise