- Perform mystery shopping (on-site investigation Wing Cash - - Express nationwide in order to spot check on non-compliance WCX policy and improve service quality). - Working closely with other areas of the business on all fraud-related areas - Handling customer complaint - Independently handle and investigate Wing Cash Express involve in suspicious transaction and fraud activities - Handle and investigate internal staff who dealing in fraud activities and policy breach - Following all policy and procedures -Any other tasks as directed by the line manager

- Bachelor Degree or related fields, - At least one year experience in dispute, customer experience and Legal - Investigation and analytical skills, Sound problem solving skills, and apply logical and critical thinking. - The related industry, the understanding of company values & culture - Good communication skills, both verbal and written English - - Excellence organization and time management skills - Having high level of confidentiality, integrity and business ethic - Good computer literacy, especially in MS words, Excel and Power Point