As Operations Manager, this person will be held accountable for overall operations relating to Bakong Village including lease/tenant management, property site management, and other miscellaneous operational activities. This position will report directly to the Project Director. ** Before Handover * LEASING MANAGEMENT - Assist Project Director in identifying prospective operating partners and tenants for Bakong Village launch - Conduct surveys and obtain relevant information regarding Siem Reap property market trends, rental rates, and other factors affecting occupancy - Coordinate feedback with other departments to ensure leasing operations matches company operational and sales plan - Work closely with sales and marketing teams to ensure leasing operations are complimentary to Bakong Village sales - Identify and negotiate lease terms and conditions with tenants (i.e.- wet market stalls, commercial shophouses, and school operator) * MISCELLANEOUS OPERATIONS - Develop and implement strategic operational plan and internal policies - Prepare and implement guidelines for incoming tenants and residents - Engage and coordinate with promotional/event agencies to conduct marketing events for Bakong Village - Assist Project Director in other miscellaneous tasks relating to Handover process ** After Handover * PROPERTY SITE MANAGEMENT - Oversee and support daily office operations - Produce weekly/monthly tenant leasing and operational reports - Develop in-house property management team (or manage 3rd party service providers) to ensure successful site management of Bakong Village - Conduct training and/or system implementation for staff, operating partners, or residents within the Bakong Village community - Maintain safe and healthy work environment for employees and residential community by establishing and enforcing standards / procedures - Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the site - Handle complaints in an orderly manner that is customer service oriented - Develop good relationships with tenants, operators, and suppliers - Provide miscellaneous operational support to Bakong Village management

** Education, Experience & Requirements - Khmer National; Fluent written & spoken English and Khmer - 4-Year education at an accredited institution – Bachelor’s degree - 5-6 years of professional experience in sales, hospitality, customer service, and/or business operations. - - Ideally, this person should have prior experience working in a real estate property management company - Currently living in or willing to be based in Siem Reap - Independent and able to work under minimal supervision - Demonstrated ability to build a team and collaborative environment - Reliable, patient, and willing to solve problems - Open-minded and excited to be part of a fast-paced, start-up environment ** Working Hours & Reporting - Working Hours: Approx. 48 hours per week; Monday to Saturday 9 AM – 6 PM with occasional offsite work. Work outside of official hours will be required on occasions - Reports to: This person will directly report to the Project Director Direct Reports: 1-2, Operations Assistant and other specialized roles required ** Application Send your CV to hello@bakongvillage.com with the subject line “I’m the Operations Manager you’re looking for”. Shortlisted candidates will be contacted for an interview.