Include: • Welcoming guests in a friendly and professional way • Addressing and escalating customer complaints • Providing general information about facilities and other services Job brief We are looking for a Guest Service Officer to provide high-quality service to our condominium. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you will serve as a primary point of contact for our customers/tenants. Your goal will be to ensure our guests enjoy themselves staying in our condominium and plan to stay long last in our building.

Responsibilities • Welcome walk-in guests/tenants/owner • Escort the guest/customer to showing the unit and to pushing rent proposal/selling • Attend to tenant/owner and answer their inquiries • Provide information about amenities, area and venues and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain • Address customer complaints and escalate to Guest Relationship Manager when needed • Record information in the logbook daily • Ensure compliance with health and quality standards Requirements • Proven experience as a Guest Service Officer • Familiarity with hospitality industry standards • Proficiency in English; knowledge of additional languages is a plus • Computer literacy • A customer-oriented and professional attitude ** High School diploma, Bachelor Degree, Chinese; additional qualifications is a plus.