Assistant Night Manager, you will oversee the night-hour supervision of the Front Line Team (Sale Operation, Checkout, Customer Service and Facilities Coordination) to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience shopping with us. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Oversee the entire Front Office operation to maintain high standards - Serve as a point of contact for regular customer complaint - Complete Night Audit duties - Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the credit policy - Represent the company and other senior managers in their absence, taking full responsibility of the AEON (Cambodia) Co., Ltd - Manage, record and promptly resolve issues or emergencies that arise - Demonstrate current knowledge of products, services, pricing and policies, as well as knowledge of the local area - Act in accordance with all security and emergency procedures and manage the instigation of these, as required - Compile adequate handover to Proxy Line, Store and Store Manager - Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts - Act in accordance with policies and procedures when working with front of house equipment. - Conduct annual and mid-year Appraisals with Team Members - Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all shoping areas - Assist other departments, as necessary

- Experience in Front Office within the hotel or retail - High level of IT proficiency - Excellent leadership, interpersonal and communication skills - Accountable and resilient - Commitment to delivering a high level of customer service - Ability to work under pressure - Excellent grooming standards - Flexibility to respond to a variety of work situations - Ability to work on your own and as part of a team - Working location is in AEON Cambodia Sen Sok Store It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous experience in the hotel industry - Previous experience with Front Office Management Systems - Previous experience with cash handling