- Department: Terminal - Location: Phnom Penh International Airport ** Main Responsibilities: - Passenger Information: o To assist in supervising information to passengers to ensure the good flow of passengers in respect to quality of services, safety and security standards, and environmental aspects. o To ensure good communication to passengers included information counters, digital devices, fixed signage and any other means. o To monitor the information services to ensure that the customer services standard is always met. - Quality of Service: o To assist in monitoring real-time customer feedback and quality experience with existing or new tools. o To assist in monitoring quality KPI concerning Terminal quality and On-Time performance. o To supervise all activities related to the cleanliness of airport terminal to ensure that the defined target of cleanliness is always met as stated in the agreed standards. o To liaise directly with the Airlines, Government Authorities, Control Tower, Fire Station, shop’s and airport’s sub-contractors to ensure the smooth operations of Airport Terminal. - Supervisory: o Team briefing: Information deescalating from Management to Subordinates, and vice versa. o Team performance monitoring: Evaluation, Coaching, Training, Recommendation, Discipline measures, etc. ** Working Conditions: ➢ Working on shift (flexible working schedule rotating within 24h/7days); ➢ Wearing uniform and individual safety equipment; ➢ Subject to Security/Safety certification prior to employment.

- Minimum Bachelor’s Degree in related field with two years of experiences in supervisory level; - Having good knowledge on Administration work and Human Resources Functions is an advantage; - Proficiency in both speaking and writing in Khmer and English, knowledge of any other languages are an advantage; - Good knowledge in computer skills (Microsoft Offices, Internet & Email, Database etc.....); - Autonomous, Customer-oriented, multitasking capable, professional attitude, leadership, effective problem solving/ decision making abilities. ** Deadline: 20th February 2020 by 5:00 p.m. ** Interested applicants should submit CV and cover letter to: Phnom Penh International Airport Administrative Building PO Box 1256 – National Road No 4 Or contact through email: pnh.career@cambodia-airports.aero ** Only short listed candidates will be contacted for further selection process. The submitted documents will not be return.