We are looking for an Operation Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Operation manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the restaurant. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply SOP with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. *** Responsibilities •Coordinate daily Front of the House and Back of the House restaurant operations •Deliver superior service and maximize customer satisfaction •Respond efficiently and accurately to customer complaints •Regularly review product quality and research new vendors •Organize and supervise shifts •Appraise staff performance and provide feedback to improve productivity •Estimate future needs for goods, kitchen utensils and cleaning products •Ensure compliance with sanitation and safety regulations •Manage restaurant’s good image and suggest ways to improve it •Control operational costs and identify measures to cut waste •Create detailed reports on weekly, monthly and annual revenues and expenses •Promote the brand in the local community through word-of-mouth and restaurant events •Recommend ways to reach a broader audience (e.g. discounts and social media ads) •Train new and current employees on proper customer service practices •Implement SOPs, policies and protocols that will maintain future restaurant operations

*** Responsibilities •Proven work experience at least 5 years as a Operation Manager, Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role •Proven customer service experience as a manager •Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff •Strong leadership, motivational and people skills •Acute financial management skills •Bachelor Degree in Business Administration; hospitality management or culinary schooling is a plus *** Other information and benefits •Monthly Salary: Negotiation •Insurrance NSSF and KPI Bonus •Annual salary review and the 13th month salary •Other benefit: Gasoline, Mobile phone and others. *** Contact Details •Contact Person: HR Department •Phone Number: 010 998 111 •Email: elevenonekitchen@gmail.com •Website: elevenonekitchen.com •Eleven One Kitchen BKK1 Address: #20, Street 334 (between st.51 & st.57), Phnom Penh