• Correctly record and label received PC/Other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space • Assess hardware issues and recommend repairing solution and service pricing • Repair hardware and/or similar devices at both AnAnA Service Center and outside • Suggest Hardware Team Leader to order hardware’s parts for the purpose of replacement • Consult and ask for advices from Hardware Team Leader in case of meeting difficult hardware issues or any other operational issues • Properly pack the repaired PC/other hardware and give to Customer Service Team • Prepare and send daily/weekly/monthly report of the team to Hardware Team Leader

• Associate degree or high diploma in electronics, mechanics, computer science, IT or related field • Basic knowledge in electronic/mechanics to understand hardware issues • At least 1-2 years of experiences in assembling and repairing computer hardware, printers, and especially mainboard and its machine issues • Good communication in both written and spoken English. Other language proficiency is a plus • Be computer literate especially Microsoft Office, Internet and email