** ABOUT YOUR ROLE : Collaborate with Sales to build strong partnership with customers, in terms of understand what customers need, directly with multi supporting department to meet customers expectation. ** ការទទួលខុសត្រូវរបស់អ្នកនឹងរួមបញ្ចូល: ** YOUR RESPONSIBILITIES WILL INCLUDE 1. Handle customer requirement - Handle basic inquiries from AD Cambodia and work with CS/GPD and related departments for implementation - Contact and support directly with Sale Team for service, inquiries in relation to their business with AD. 2. Coordinate with others department - Collaborate with Sales, CS, Planning team according to customer expectations - Receive urgent requests from customers and work directly with multi supporting teams to meet customers expectation - Regular weekly/monthly review service performance for English/Chinese factories - Collaborate with English/Chinese team for order migration preparation and local support 3. Provide excellent service to customer: - Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up - Material and FG stock planning coordination for key customers - Standard quotation and discount price set up with GSPD - Ability to independently solve customer complaint, according to the Company procedures service standard, and able to handle multi task - To assist and back-up Sales and provide supports and report to Commercial Manager ** External contact: - Customers/Clients ** Internal contact: - Internal department: Productions, Sales, GPDs, etc."

** អ្វីដែលយើងនឹងកំពុងស្វែងរកសម្រាប់អ្នក WHAT WE WILL BE LOOKING FOR IN YOU 1. Academic background: - Bachelor’s degree or equivalent is a plus 2. Job experience: - 1-2 years Customer Service or related experience 3. Skills: - Strong written, verbal and telephone communication skills in English preferred. - Strong data entry and organizational skills. Detailed oriented and good follow-up skills - Knowledgeable on technical aspects of assigned product lines and customers. - Able to effectively manage many priorities and issues. - Understanding of applicable computer systems, such as Microsoft Office, and function specific software. 4. Personal profile - Hard working - Faithfulness - Independence 5. Training: As job of scope, the position will be provided mandatory training courses and advance training courses as Corporate and company policy.