❖Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. ❖Accommodates client disabilities by recommending devices and techniques. ❖Maintains client confidence and protects operations by keeping information confidential. ❖Contributes to team effort by accomplishing related results as needed. ❖Provide support, including procedural documentation and relevant reports. ❖Walk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. ❖Rapidly establish a good working relationship with customers and other professionals, such as software developers ❖Conduct electrical safety checks on computer equipment. ❖Other tasks from manager

❖At least 2 or 3-year experience. ❖Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution ❖Problem solving skills and strong customer focus ❖Good communication in Khmer and English