Key tasks * Assists the Front Office Manager in the overall day to day Front Office operations * Leads as an example in terms of appearance, attitude, equity & professionalism. * Continuously focuses on quality and contributes to hotel profitability through effective cost controls. * Achieves guest satisfaction targets and team member satisfaction goals. * Directly in charge of the overall Front Office during the absence of the Front Office Manager. * Rotates with the Night Manager and handover duties during his/her absence.

* Minimum 4- year front office supervisory experience, preferably in the luxury setting * A strong understanding of operational controls, budgeting, forecasting, and scheduling * Good oral and written English communication skills * Ability to train and develop team members * Ability to work effectively in a team environment and take initiative * Excellent organizational skills * Computer skills (word processing and spreadsheet) * Foreign language skills is an advantage