•Prepare rooming lists, groups related information and keys envelopes, etc. •Assign room numbers and prepare rooming list for each group. •Open Master folio for every group checking in. •Prepare weekly and monthly statistics such as cancellation, reservation, waiting list records, for the Sales Manager's perusal. •Maintain a smooth tracing system and follow up on all group materialisation, deposit, rooming list, flight information and meal requirements by means of phone and correspondence. •Maintain office record of group space confirmations, quotations and group space statistics in order to compile and distribute group orders outlining all relevant information to departments concerned no later than 7 days prior to group arrivals. •Meet all groups/tour leaders upon arrival to furnish them with information of meal arrangements and other hotel facilities in order to give a personal touch. • Assist and co-ordinate with the tour leaders throughout the groups' entire stay to ensure all arrangements are in line and of high level of satisfaction to group members. •Solicit business for Hotel Sofitel Riverside Bangkok in respect of rooms, F&B and other saleable areas and also refer sales leads to the Asst. Director of Sales / Sales Manager for further actions. •Follow up the morning calls for the groups in house and groups on departure. •Control and direct all servicing activities arising from group tours in respect of rooms, F&B and any other matters to ensure smooth handling and arrangements. •Liaise with the Front Office, Food & Beverage and Accounts personnel to ensure proper arrangement of room allocations, meals and credit for group tours. •Entertain with the Reservation Groups/Sales Supervisor potential tour leaders and local agency personnel to maintain a close relationship and solicit additional sales during the groups' stay (such as cocktails, extra meals).

- Minimum 2- year front office supervisory experience - Strong oral and written English communication skills - Ability to work effectively in a team environment and take initiative - Excellent organizational skills - Computer skills (word processing and spreadsheet) - Foreign language skills is an advantage