• Support Operations and Partnership teams on Group Credit Life initiatives which provide end-to-end post-sales support to clients • Handle application submission, new account set-up, pre-underwriting, client data entry, data, maintenance, and reconciliation, SMS to clients, certificate printing, policy renewal process and monthly reports. Keep accurate records and document. • Building and nurturing corporate client relationships and full responsibility over renewal premiums and persistency • Responsible for coordinating with sales force and bank staff; initial, renewal premiums billing, unsettled premiums, refund unused premium and accounting • Provide operations support including but not limited to billing and collection, client relationship management, other duties/responsibilities from time to time from management • Ensure compliance with billing & collection and group administration guidelines, AMLATF, KYC, audit requirements and risk management. • Coordinate claims adjudication • Manage large amount of inbound and outbound calls such as and not limited to premium due, and past due reminder calls in a timely manner • Handle customer inquiries both by telephone, email and other means of communication to provide customers with product features, benefits and accurate information on a first call resolution. • Identify customers’ needs or resolve customer complaints and problems by clarifying issues; researching answers; implementing solutions/alternatives and escalating unresolved issues if cannot resolve during the first call, escalate unresolved problems immediately to management and follow up to ensure resolution is met • Follow up customer calls where necessary. Build sustainable relationships and engage customer to provide pleasant customer experience • Maintain call center database and produce call reports

- Bachelor degree in Business related field is preferred • Over 2 years combined work experience in Customer Service • Possess customer-oriented personality • Excellent interpersonal, communication and problem solving skills • Demonstrate initiative, commitment, responsibility and ability to work under pressure • Attention to details and accuracy • Must be self-driven and highly motivated * Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. - For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via Choury_Chim@manulife.com. - Application should be submitted before 20th November 2019. Only shortlisted candidates will be contacted

Click here for detail :