Overall Purpose of the Role: Setting up workstations with computers and necessary peripheral devices. Checking computer hardware (HDD, Mouse, Keyboards etc.) to ensure functionality. Installing and configuring appropriate software and functions according to specifications. ** Scope of Work  Check computer hardware (HDD, Mouse, Keyboards etc) to ensure functionality.  Prepare and maintain IT operation, application, system and network.  Set up computer equipment for employee use, performing or ensuring proper installation for all software and system.  Provide IT technical assistance and support.  Ensure security and privacy of networks and computer systems.  Develop training materials and procedures, and/or train user in the proper use of hardware and software.  Troubleshooting system and network problems and diagnose and solve hardware/software faults.  Prioritize, manage, and track open cases at all relevant department.  Support the roll-out of new application.  Testing and evaluating new technology.  Assist in evaluate and develop necessary process to ensure the system incorporate the approved information security measure.  Establishing a good working relationship with users and other professions.  Encourage and promote a collaborative, trust and transparent working culture.  Actively involved in discussion of IT issue and its status, provide feedback on effectiveness of post- IT corrections process and give recommendation for changes.  Other tasks assigned by Senior IT Technical Support.

EDUCATION: - Bachelor’s Degree in Computer Science or relevant field. KNOWLEDGE, SKILLS AND EXPERIENCE: - At least 4 years of technical support experience - Experience in Server and storage vendor or Microfinance or Banking sector is preferred - Good analysis and troubleshooting system and configuration - In depth understanding of diverse computer systems and network - Good knowledge of internet security and data privacy principles - Honesty, excellent interpersonal skills, and strong negotiation skills - Meticulous approach to analysis, evaluation and problem solving - Good written and spoken English