Responsible for: Be an accessible representative for guests, directing all guest comments and feedback to relevant departments Create a personal and mature service to guests, pairing them with suitable activities for their particular demographic Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel To plan, direct, control and coordinate the activities of the team and to ensure that the highest standards of facilities and services are established and maintained with expectations and needs of guests met at all times Communication with all Resort Departments, ensuring the distribution of accurate and timely reports Holding daily Departmental briefings with all those staff reporting to the position of Guest Experience Supervisor Ensure appropriate coverage for all team members is maintained at all times Ensure that all Guest Experience Ambassador’s duties are allocated in accordance with the arrival guest preferences and to maximum their productivity. Management of relationships with key external suppliers, ensuring the necessary manifests are forwarded on schedule and any changes are communicated as they occur

- Minimum of 2-3 years’ experience in hospitality. - Dynamic personality. - Excellent Communicator. - Excellent English skills. If you are interested submit your CV at HR Office or thru ellen@songsaa.com