JOB DESCRIPTION • Supervises all housekeeping employees, forward info to HR department for hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. • Evaluates employees in order to upgrade them. • Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. • Schedules employees and assigns extra days off according to occupancy forecast. • Maintains a time log book of all employees within the department. • Training new employees and assigns new employees to work with experienced help. • Checks on the work of these employees occasionally and observes the report made by the supervisors. • Daily inspection of public areas and daily briefing of supervisor. • Coordinating the preventive maintenance schedule of rooms and public area with maintenance department. • Immediately attending to guest requests. • Responsible for cleanliness, orderliness and appearance of the entire Hotel. • Ensure that rooms are made as per company standard. • Prepare Annual Housekeeping Budget. • Maintain par stock of guest supplies, cleaning supplies, linen and uniform. • Organize inventories with Accounts, Purchasing and General Store for linen, uniform and fixed assets. • Pay particular attention while organizing pest eradication activities. • Develop and implement Housekeeping systems and procedures • Prepare reports for management information. • Assist Purchase department in selecting suppliers for items related to Housekeeping. • Plan, control and supervise Horticultural activities. • Attending and resolving guest complaints. • Verification of supplies consignments. • Organize on-the job training and evaluate its effectiveness. Recommend recruitment of new personnel.

Job Requirements • Bachelor degree in Business Administration or related disciplines • Minimum 4 years’ experience in the same field • Fluent English • Excellent leadership, interpersonal and communication skills • Committed to delivering high levels of customer service • Ability to work under pressure • Can speak Chines is better Contact Information Contact Person Ms. Nop Rotana, Ms. Chhom Darath Phone 016 926 789 /070 981 225 Email : rotana@aristocrat-rh.com, darath@aristocrat-rh.com