-Install Internet connections and other communications connections for NTC Customers following NTC procedures -Resolve technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required -Be prompt to perform actions to assist NTC customers -Keeping quick to action for attending services after getting assignments from Supervisor & Manager -Keep on time for appointments with customers requested -Find solutions for difficult service situations -Suggest improvements to Supervisor Services Support/ Coordinator and Management -Encourage and foster a Teamwork and Knowledge Sharing environment with team -Promptly escalate issues and concerns to Supervisor or Management as required -Follow-up colleagues inside NTC to provide service to NTC customers -Maintain good communication with other NTC staff -Maintain good relationships with NTC customers and potential NTC customers -Communicate professionally with NTC customers (and potential Customers) face-to-face, phone, e-mail and SMS -Pass details of potential customers or upgraded sales leads to the NTC Sales Team -Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager -Be prompt to perform action and work on duty rotate (night, late, early, week end and or public holiday)

-Tertiary qualifications related to the IT and or Communications fields are desirable -Ability to organize own and others schedules -Ability to work effectively in a busy environment and under pressure -Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fiber Optic and other internet related technologies -Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc. -Ability to Solve Problems -Good knowledge for English communication. Knowing Chinese is a benefit -Ability to travel on company business, potentially to other provinces -Prior work experience in the IT or Computer Science fields are desirable -Punctual, patient and enthusiastic -Flexible to work outside of normal business hours when required -Ability to learn quickly and willing to show initiatives