•Install internet connection and other communication connections for customer following to procedures; •Resolve technical issues for customers on the phone and by visiting the customer’s site; •Keep records of service to customers; •Keep track of company stock/equipment and property; •Escalate and report issues and concerns to supervisor and manager as required; •Perform professional communication with customers by face to face, on the phone and email; •Provide details of potential customers or upgraded sales leads to the Sales Team; •Follow up processes, policies, and procedures; •Any other related tasks as assigned from time to time by Manager.

•Bachelor Degree in Computer Science or other related fields; •Have half year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies; •Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails; •Be good at speaking and writing in English; •Ability of Chinese Speaking is a MUST;