* Key Objectives and Responsibilities - Recruit the potential Key Account (customers). Identify and recruit the end consumers to becoming “key customers” and “affiliates”. - Managing and maintaining the key client accounts. In this role, the Key Account Manager maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business. - Maintains an updated sales funnel and participates in regular sales reviews in conjunction with the Sales Manager. Maintains data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making. - Sales Acquisition responsible. Responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.\ - Monitoring and follow up. Regularly follows up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement. Leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel. - Strategic Implementer: Plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, building awareness and credibility with the key clients as well as senior account management. In collaboration with Sales Manager takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon. - Analytical Role: Plays an analytical role where he prepares detailed proposals/quotes depending on each consumer’s requirements. Reviews target achievement and creates reports for Sales Manager. Also prepares pricing documentation for the business’s products/services and secures appropriate approval from senior key account managers prior to sending commercial proposals to key accounts. - Collaboration: Works closely working with the customer support, creative team, digital/social media team in an effort to meet account performance and departmental strategies, financial requirements, and account management standards.

* Required Qualifications & Experiences - Knowledge: Should have good knowledge on the best practices, market trends, consumer trends, and the competitive environment. Also constantly improves her professional skills by attaining relevant certifications. She also stays in tune with the business’s CRM tool and techniques that come in handy when managing consumers and more so the challenging ones. - Education: Minimum bachelor’s degree in Sales/Marketing, Business Management, Communications, Business Administration or any other related field. An equivalent of the same in working experience is also acceptable. - Experience: A candidate for this position must have had a minimum of 5 years in working experience in a marketing or sales position, preferably working FMCG, specifically personal care. - Problem solving skill: The candidate will have proven problem solving and decision making skills. A suitable candidate will also have demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even exceeded business targets. - Communication Skills: Has the ability to handle high-value business clients and should, therefore, be able to consistently address those consumer concerns while offering clear, concise, and understandable responses to their prompts. Consumers feel unfulfilled where communication is ambiguous/vague or incomprehensive and, therefore, it is absolutely necessary that the KAM possess outstanding communication skills in both written and verbal form. - Ms Office: Demonstrates high proficiency in Ms Word, PowerPoint, and Ms Excel which are necessary for the creation of visually and verbally engaging reports and presentations for the senior management and collaborating personnel as well as commercial materials for the key account clients. - Social and digital skill: Knowledge on social media and digital channel would be great advantages. 8. Analytical Skills: Must also portray interest and skills in standard planni