- Manage day-to-day branch operation including sales, service, administration and compliance to ensure smooth business operation - Produce exceptional results in branch key indicators including the sustainable growth in deposit, loan, number of customers, productivity, revenue and profitability - Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share - Ensure key customers of the branch both loan and deposit are well serviced and retained through excellent retention strategy - Lead and inspire the team to always provide superior service to customers by following the bank’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations - Lead the team to build and increase sales networks/referrals and maintain deep relationship with customers in order to increase more businesses - Proactively and regularly identify gaps within branch which include customer dissatisfaction/complaint, team knowledge and productivity followed by the proposed solutions or recommendation and follow up actions to ensure gaps are closed and continuous improvement is made - Provide regular coaching, encourage and empower team to be at their best, promote two-way communication and create an open, honest and motivating team environment - Develop and be the role model to the team in following bank’s procedures and compliance to ensure no surprise is discovered - Stay updated with competitors’ activities, report make recommendation

Required Education & Experience: - Minimum Bachelor Degree - At least 3 years' experience in similar position - Computer literacy and English language proficiency (French language is a plus) - Sense of understanding about economic environment and impact of country factors on customer’s business as well as the bank Required competencies: - Good organizational and time management skills - Effective communication - Strong self-motivation and excellent interpersonal skills - Ability to lead and work effectively in a team environment - Sound sales and negotiation skills - Excellent relationship building skills both internal and external