-Manage the flow of parts inventory on site to support the customer’s equipment, working with the Parts Manager to order or remove stock on a regular basis. -Develop an excellent working relationship with the customer to convince them on the quality and benefits of purchasing genuine spare parts from RMA -Work with the customer on parts forecasts for the harvesting season to ensure adequate supply -Work with the customer, RMA & John Deere on the pricing required to win all of the business of the spare parts requirements for the customer and their sub-contractors -Be the main point of contact for all Aftersales issues raised by the customer or RMA, and being able to effectively translate and communicate these issue between the two parties, and take actions to solve them -Translate parts quotations into Chinese so that the customer can understand them -Implement and maintain “CRM” and other reporting as required to assist in the overall management of the business. -Actively striving for best practices in customer satisfaction and support with regular updates to management on appropriate recommendations for achieving these. -Ensuring customer service is professional and appropriate to support business growth, brand differentiation, sales margin and customer loyalty. -Optimizing spare parts stock levels, costs and availability for customers buy regularly reviewing with the Supply manager items of concern. -Stock Profiling for all equipment -Ensure the right parts are in the right place, at the right time, and at the right price -Efficient management and monitoring of stock holding KPI’s to ensure maximum stock turnover, customer order fill factors and minimum slow moving and Aged stock. -Actively solicit additional business for the After Sales department through developing strategies that suit the business model. -Dealing directly with escalated or high profile customer issues, and gaining support of others where necessary

-Preferably educated to bachelor degree level in Mechanical Engineering, or with a similar technical background -Chinese language (written and spoken) -English or Khmer language (written and spoken) -5 years of related experience -A track record in successfully delivering on Sales Targets / Customer Satisfaction -Be technically minded -Knowledge of After Sales process and policy. -Possess a very strong business acumen -Highest level of business ethics. -Fully conversant with Microsoft suite of products and fully computer literate.