- To carry out daily operations tasks efficiently and work within company’s policies and procedures - To send shipping advice to overseas stations - To interface with subcontractors - To administer proper file opening/closing/checking and preparation for archiving - To check shipping document - To process documentation in Forwarder Systems - To provide document and monitor customs clearance and coordinate with related parties - To follow up on delivery to customers - Send the Pre-Alert to customers - Following up with carriers and delivery of cargo to destination. - To report and feedback on irregularities, pre-claims, and problems to manager - To carry out approved proposed improvement/changes on procedures and systems - To follow up on customer shipment advices and feedback - Work out quotations for existing customers and providing obtained market information to sales. - To check and verify documents and update Track & Trace system. - To feedback pre-claim details and status to customers. - To handle incident management and handles customers’ inquiries, complaints, claims follow up, verify credit terms and status, and related issues. - To verify and post incoming invoices - To handles customers statistics and reports. - To take up additional tasks as assigned