GUEST SERVICE - Respond to all guest requests in a positive and helpful manner. - Promote hotel services and facilities to all guests. OPERATIONAL Manage Finance, Purchasing & Cost Control Staff - Ensure organisational structure, reporting and feed-back systems are established and maintained. - Oversee and direct all Account Colleagues in their day to day functions to ensure they are achieving their set tasks. - Conduct performance assessments - Conduct regular meetings with all Account Colleagues to establish effective communication in dealing with day to day operational problems. - Ensure staff receive adequate on-the-job training and are multi-skilled. - Monitor and Administer Finances - Implement stratergies to ensure colleagues can interpret and utilise data from financial statements. - Ensure all accounting practices are in line with the Hotel's Management and License Agreements. - Ensure Uniform system of Accounts is customised and maintained. - Ensure Statutory requirements are compiled with and appropriate records kepts. - Ensure management contracts are evaluated and adhered to. - Ensure that purchases are controlled in accordance with the set parameters Manage Finance Systems and Procedures - Ensure internal and external auditing procedures are set up and maintained and approiate data and information is supplied and utilised. - Ensure leasing arrangements are drawn up and appropriate contracts checked and monitored. - Write and implement all financial/statutory policies and procedures relevant to the hotel's operation. - Ensure that standard accounting guidelines set by the owners are implemented correctly. Reports and Budgets - Ensure all management and statutory reports are prepared in an accurate and timely manner. - Prepare annual budgets and cash flow budgets. Administration - Attend all EXCOM, weekly/Daily Department Head meetings and monthly performance evaluation meetings with GM and individual Department Heads. - To advise GM on all financial matters and assess financial implications of management decisions. - To oversee co-ordination of financial issues with external parties (e.g. auditors, lawyers, banks, insurance brokers).

- Formal Accounting qualifications and/or extensive accounting background in the hotel industry. - Solid understanding of hotel operations. - Well developed management skills. - Commitment to the development of subordinate colleagues. - Team player with an aptitude for team building.