Key Responsibilities: • With the spirit of service excellency • Provide quality service related to end user devices / services • Encompass of technical support on varieties of Manulife issued devise such as PC, MAC, iPhone, iPad, MFD • Liaise or manage vendors; collaborate with local, regional, global teams or across various towers • Adhere to ITIL aligned Manulife processes such as incident, request management, PC disposal process and etc. • Uphold service quality by meeting or exceeding SLA target • Drive end to end resolution on incident or request fulfillment; manage PC refresh timely and stock control • To delight user by enable them to perform their operation • Drive service improvement where required; take on country, regional or global project as needed.

Qualification: • At least Bachelor Degree of Information of Technology or equivalent • Proficient in English - both verbal and written • Strong technical knowledge on desktop and related • Good understanding of infrastructure, Manulife direction & businesses, industry best practices, country needs, vendor management Interested applicants meeting the above requirements should submit their CVs, covering letters and National ID card by going to this link: http://www.manulife.com.kh/Corporate-Careers-Career-Possibilities and follow each of its step. For more details please contact Ms. Kimleng Moul via kimleng_moul@manulife.com. Or Ms. Choury Chim via choury_chim@manulife.com. Application should be submitted before 05th May 2019. Only shortlisted candidates will be contacted.

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