I. BASIC FUNCTION To achieve revenue and profit objectives by planning, organizing, directing, and controlling ticket office and sales unit within established company policies and quality service performance standards. II. MAJOR RESPOSIBILITY AREAS 1. Ensures that mandated budget is achieved by monitoring sales performance of the Account Executives. 2. Monitors competitor’s pricing and market practices as basis in formulating and recommending marketing /pricing strategies to generate more revenue and improve airline market share in the country. 3. Develop and implement strategies to ensure traffic streams and sales distribution channels are fully exploited in coverage area. 4. Undertake regular market assessment including competitive activities and develop appropriate tactical plans and programs. 5. Evaluates and provides assistance to requests of travel agents and corporate accounts (i.e. concessions, partnerships). 6. Actualizes and spearheads Sales activities such as product updates, marketing activities and promotional campaigns. 7. Creates new business opportunities, conceptualizes and implements sales programs, and strengthens the existing relationship with key partners in the travel trade to promote the products and services and drive sales. 8. Encourages clients to qualify and meet targets or incentive programs. 9. Oversees, empowers, and motivates the Account Executives to improve their sales performance and find rewards or recognition to their effort in achieving their goals. 10. Conduct regular sales calls and visit to travel agents and corporate accounts. 11. Ensures accurate and on-time submission of sales performance and other required reports. 12. Establishes good camaraderie with the team. 13. Performs other duties and responsibilities as may be required.

III. QUALIFICATIONS AND EXPERIENCE Education • University degree preferably in Business Administration. Experience • Must have at least ten (10) year’s experience in airline or travel industry of which 5 years have been in a Managerial position or similar level. • Proven track record or exposure in achieving assigned targets. IV. COMPETENCY REQUIREMENTS Core Competencies • Customer Champion – implements service practices that lead to a customer-centric culture. • Excellence Igniter – models values and excellence, and drives others to do the same. • People Developer – strengthens organizational talents by developing self and others. • Relationship Builder – maintains lasting partnerships and collaborates towards shared goals. • Change Agent – adapts to the changing environment and creates new ways of doing things. Leadership Competencies • Business Accelerator – sets directions and plans based on a clear understanding of the business. • Results Driver- executes strategies and leads team to achieve desired results. • Strategic Influencer – communicates with impact to win stakeholder’s over. • Sound Decision Maker – commits to a course of action after weighing alternative solutions. Functional Competencies • Must have passed basic ticketing courses required for the position. • Must have leadership, customer service, and time management skills. • Ability to use the software applications related to reservations and ticketing and MS Office applications. • Ability to establish and maintain excellent interpersonal skills to establish rapport and effective relationships with the staff and internal and external clients. • Preferably with knowledge in passenger handling, cargo, dangerous goods, basic management, business writing, and airline management.