Job Summary:

We are seeking an experienced and highly motivated MIS Engineers to join our dynamic team managing a 24/7 live streaming studio operation. The ideal candidate will be responsible for ensuring smooth operations, maintaining IT infrastructure, and supporting the studio's digital systems, including broadcasting, data management, and monitoring. This role is crucial to keeping live-streaming operations seamless, ensuring high availability and reliability.

Responsibilities:

- Monitor and maintain live streaming systems, encoders, and data reporting dashboards in real-time.

- Create and maintain operational reports including uptime/downtime, incident logs, and performance analytics.

- Use MIS tools to collect and analyze technical performance data from live streaming platforms, CDN providers, and studio equipment.

- Develop automated reporting solutions for operational KPIs (buffering, latency, uptime, error rates, etc.).

- Ensure data accuracy and availability during live broadcasts.

- Actively participate in incident management, root cause analysis, and performance tuning.

- Collaborate with content teams, video engineers, and NOC (Network Operations Center) teams to ensure uninterrupted services.

- Escalate issues in a timely manner based on standard operating procedures (SOPs).

 Bachelor’s degree in Computer Science, Information Technology, or a related field.

- Minimum of 5 years of experience in MIS, IT support, or network/system administration, with specific experience in live streaming or broadcast environments preferred.

- Proficiency in server management (Linux/Windows environments).

- Strong knowledge of network infrastructure (TCP/IP, DNS, VPN, etc.).

- Familiarity with video and audio production systems and software (such as vMix) is considered an advantage

- Experience with content delivery networks (CDN)

- Familiarity with cloud computing services (google cloud etc.)

- Ability to work under pressure, especially during live events.

- Strong problem-solving skills with a proactive mindset.

- Ability to work on a 24/7 rotational shift schedule.