- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

- Serve as the one-point contact to the High Net Worth customers of the Bank SALES

- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment

- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.

- Aggressive Sales call plans to acquire large prospective customers through referrals.

- Ensure coverage of customer base in accordance with the approved contact plans.

- Update & maintain all Sales MIS (Calls, Prospects, Business done, etc.)

- Responsible for the primary duty to increase the customer base by attracting more loan customers.

- Responsible for all the steps necessary to process the loan appraisal of every loan application, inspecting customers’ business regularly at site and follow-up on collateral issues according to the rules and regulation of the Bank

- Monitoring daily work timely and effectively, loan files have to be up to date and current to ensure its high quality, NPL have to be closely monitored and rehabilitate and NPL ratio kept at an acceptable level. All bank assets and liabilities related to loans, guarantees confirmation and other loan products need to be properly documented, recorded and accounted for.

- Report monthly result of work pertaining to the credit appraisal approval or declination, loan monitoring, checklist matters, NPL loan ratio and loan default in principal and interest to the Head of Credit Department and the Credit Committee through SME Banking Head.

- Maintain a close relationship with the customers to ensure that the customer banking needs are met. Take steps to increase the products holding of the customers.

- Monitoring daily loan late by pushing ROs to closely follow up on time payment.

- Monitor and check regularly on customers concerning the use of loan, business situation, loan contract terms, the repayment of loan, the completeness of documentation on time and to process possible extension of the loan before due date within 7 working days.

- Resolve every issues and quires of the customers related to the loan procedures and

formalities

- Provide support to the customer as much as possible to procure loans and by helping them

with paperwork

- Provide training/coaching to the new ROs hiring to adapt of the bank implementation/regulation

- Sharing the new Memo information of the bank to all staff under my supervision

- Lead marketing resources to generate new customers and clients for the Bank as group and team.

- Keep proper records and look into customer complaints

- Execute other related duties as assigned by line supervisors or requeste

- Hold Bachelor degree of Management, Accounting,

- At least 4-years experiences in banks or MFIs;

- Understand about vision, mission, core values, regulations, and other principles of SME Bank of Cambodia;

** Skills & Abilities

- Be a good team player with a sense of responsibility and adaptability;

- Working knowledge of administrative functions in an operational environment e.g. budgets, personnel administration;

- Demonstrated experience in managing and motivating a team;

- Strong analytical, interpersonal, communication and influencing skills;

- Ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines;

- Ability to delegate effectively amongst teams and show commitment to the long-term development of the management team through coaching and mentoring;

- Broad understanding how bank operates and customer service manager work flow

Others

- Be a Cambodia citizen with a strong background in Banking and Financial Management;

- Be high integrity, accountability, and commitment;

- Be respectful;

- Demonstrate sound professional ethic.